Refund and Returns Policy
Overview
At Degen Fortuna Studios, we strive to provide high-quality products and excellent customer service. Please read our refund and returns policy carefully to understand your rights and responsibilities when making a purchase.
No Refunds on Custom Work
Due to the personalized nature of our custom laser engraving services, we do not offer refunds or exchanges on any custom orders. All custom work sales are final.
Refund and Return Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, including:
- Custom and personalized items
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials, or flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Additional Non-Returnable Items
- Free offers where only shipping is charged
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Completing Your Return
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Instead, mail your return to:
Degen Fortuna Studios
#1174 206 Causeway Dr,
Wrightsville Beach, NC 28480
Email: [email protected]
Partial Refunds
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Degen Fortuna Studios
#1174 206 Causeway Dr,
Wrightsville Beach, NC 28480
Email: [email protected]
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to:
Degen Fortuna Studios
#1174 206 Causeway Dr,
Wrightsville Beach, NC 28480
Email: [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
For questions related to refunds and returns, please contact us at [email protected].